Refund policy

At Noon Avenue, customer satisfaction is our priority. We want you to enjoy a smooth and convenient shopping experience.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided that:

  • The product has not been used, damaged or altered.
  • The product is in its original condition and packaging, where applicable.
  • All original accessories and items are included.

This right is subject to applicable Saudi laws and their exceptions.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Customized or personalized products made according to customer specifications.
  • Products that cannot be resold for health or hygiene reasons, where applicable.
  • Perishable products.
  • Digital products or other items excluded under applicable law.

These exclusions do not affect your rights regarding defective or incorrectly supplied products.

3. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us with your order number and supporting photographs.

We will review your request and arrange an appropriate replacement or refund in accordance with applicable Saudi regulations.

The customer will not be charged return shipping costs for a confirmed defective or incorrectly supplied product.

4. Refund Process

Once your return is received and inspected, we will notify you about the refund approval.

Approved refunds will be issued through the original payment method, where possible, in accordance with applicable payment and legal requirements.

The processing time may depend on your bank or payment provider.

5. Return Shipping

For eligible change-of-mind returns, the customer is responsible for the return shipping costs unless otherwise agreed or required by law.

For defective, damaged or incorrect products, return shipping costs will be covered by our store.

6. How to Request a Return

To request a return or refund, contact us:

Email: noonavenue1@gmail.com
WhatsApp: +966538771567

Please include your order number and the reason for your request.

Noon Avenue reserves the right to handle all requests in accordance with the applicable laws and regulations of Saudi Arabia.